Call Center in INDIA

Global organisations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries. India has always been the most preferred outsourcing location, because call centers in India offers a wide variety of advantages that other countries do not offer. Today, having call centers in India has become the norm for several global companies. Many international organisations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services. Outsource call center services to India and give your organization a competitive edge. The following are a list of reasons why outsourcing call center services to India makes business sense. PAYFIS-BPO is a best Call Center in INDIA.

Why outsource call center to PAYFIS-BPO?

Large and educated workforce

PAYFIS-BPO running with largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. PAYFIS-BPO has the largest English-speaking employees. PAYFIS-BPO will continue to have a well-educated and large workforce, because PAYFIS-BPO has an ever increasing number of college graduates and a large number of successful training industries.India's large manpower is willing to work for a lesser price. In a call center operation, manpower typically accounts for 60 to 65 percent of the total cost. In PAYFIS manpower is available at a fraction of the cost overseas. PAYFIS-BPO is a best Call Center in INDIA.

Specializations in outsourcing services

PAYFIS-BPO has the experience in offering call center outsourcing services, such as, inbound call center services, outbound call center services, telemarketing services, technical Support services, CATI services, disaster recovery services, email support services and chat support services and lot more. PAYFIS-BPO can also provide a host of IT enabled services, such as, help desk services, accounting services, transaction processing services, remote network management and end-to-end processing among others. PAYFIS-BPO offer cost-effective call center outsourcing services without compromising on quality. PAYFIS-BPO also have the best of technology, people, processes, resources, operational expertise.

Time Zone Advantages

PAYFIS-BPO work for the clients 24x7x365 days. By taking advantage of India's time difference, companies in the USA, CAN, UK, AUS, IND have been able to ensure that their customers receive round-the-clock customer support.

Latest Technology and High-end Infrastructure

PAYFIS-BPO provides the latest technology, software and high-end infrastructure to provide high-quality customer support services. PAYFIS-BPO has also experienced privatization and reduction in the tariff of internet services, telecom and, cellular services. This has given PAYFIS-BPO an advantage over other locations, in terms of infrastructure.

Cost-effective services

PAYFIS-BPO offer cost-effective customer support services without compromising on quality. With the low cost of manpower available in PAYFIS-BPO. We provide high-quality call center services on a 24x7x365 days basis, at a cost which is 50% less than in the USA, CAN,UK, AUS. These are the reasons have encouraged more global corporations to outsource call center services to PAYFIS-BPO. We make sure that your business will get the access to quality call center outsourcing services at great value for money.

INTERNATIONAL BPO COMPANY in BANGALORE

The PayFis is an Indian Registered certified Private Limited company, with 4 years of experience in various fields and the fundamental business strategy to build long-term client relationships. PayFis Technologies Private Limited (PAYFIS BPO) was started in response to ever increasing need of High quality low cost Business Process Outsourcing services at Kolkata, Bangalore. Having seen the need to provide UK, CAN, USA and Australia based companies with Call Centre, Service Management and Back Office Solutions, PAYFIS BPO was formed.

The state of the art infrastructure selected is both scalable and flexible providing for small to corporate sized enterprises. It has a distinct location advantage.

Banking Airports Research Insurance Travel Yellow Pages

We bring to the world a whole new class of services and a unique approach to customer satisfaction. We serve to the world and an extensive portfolio of services in the most professional manner and also adhering
to the industry standards. We share our knowledge of offshore development, our deep project
management experiences, processes and methodology and wide network of personnel sources to ensure
an outsourcing strategy that works for our clients. With strong plans of investing in people and technology,
our strategy revolves around an inexorable commitment to provide superior services using world-class
technology. The aim is to build a culture, based on our values of integrity and trust; supported by action
with results. PAYFIS BPO provides Inbound and Outbound Voice based services, Web based and E-mail based services, Back-Office services and services related to Data Processing and Data Analytics. Based on our rich
domain understanding and vast experience, PAYFIS BPO. Will provide solutions for

Functionalities

To corporations of any size across the globe.

Business Development Customer Care Human Resource Finance KPO

Services

PAYFIS BPO is a commercial center, with back-up facilities. It is a fully servicing outsourced Contact Centre company. Committed to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our clients' customers. Through inventive tools, we deliver long-term sustainable benefits to our clients. Our existing and prospective clients can make significant savings by using our extensive range of call center, back office and facility management solutions. Our contact center offer businesses a full range of management services to drive sales growth, customer services and back office operations. In addition, we can provide a full IP network to enhance and expand company communications.

Outbound Services

Telecom

- Telemarketing lead management                   - Product Promotion
- Lead Generation / Qualification of              - Research Surveys and Polling
- Telemarketing lead lists                                - Customer Satisfaction
- Decision Maker Contacts                               - Telephone and Web Based
- Business Development                                              - Debt Collection Services
- Database Selling                                            - Market Intelligence Services - Seminar Population
- Up Sell/Cross Sell Campaigns                                         - Direct Mail Follow-up

Banking / FSS (Retail Banking, Mortgage, Credit Cards, travels & tourism)

- Lead generation                                             - Customer service management
- Cold calling                                                   - Continuity sales calls
- Up selling                                                      - Airline ticketing and reservations
- Payment follow ups                                       - Third party verification
- Debts follow ups                                           - Record verification
- Fraud detection /prevention Calls                  - Tele banking
- Direct response television                              - Welcome / thank-you calls

Inbound Services

Finance & Accounts

- Accounts Payable                                                      - General Accounting
- Order Processing - Subsidiary Accounting                 - Billing - Joint Venture Accounting
- Accounts Receivable – Reporting                              - Collections - Reconciliations
- Cash & Banking                                                        - Customer Care - Sales Support – Consultative
- Dispute Resolution Selling, Up Selling / Cross Selling           - E-Commerce - Reservation
- Warranty Services - Loyalty Program                                    - Frequent Flyer Program
- Billing & Payments - Customer Feedback Program   - Order Processing
- Refunds German                                                       - Level 1,2,3, Support
- Helpdesk Support                                                      - FP & A, T & E
- Cross Sell / Up Sell                                                    - Warranty Exchanges
- Correspondence Management                                               - Fixed Asset

CRM

- Customer Care - Sales Support

– Consultative - Dispute Resolution Selling, Up Selling / Cross Selling

- E-Commerce – Reservation - Warranty Services - Loyalty Program

- Frequent Flyer Program - Billing & Payments - Customer Feedback Program

- Order Processing - Refunds German

- Warranty Exchanges - Correspondence Management

- Plan Swaps - Order Management - Ticketing

- Customer Analytic

Tech Support

- Level 1,2,3, Support                                                  - Helpdesk Support
- Cross Sell / Up Sell                                                    - Product Installation Questions
- Product Activation                                                     - Warranty configuration & Sales
- 3rd Part Software Troubleshooting                          - Support for Multiple Platforms
- Remote Desktop Troubleshooting                            - Service Dispatch
- Consumer Tech Support

Telecom (Wireless, ISP)

- Order Fulfillment                                                       - Customer Data Verification
- Plan Swaps                                                                                         - Offline Handset Programming
- Account Modifications                                              - Phone Activation
- Warranty Exchanges                                                  - Churn Management
- Correspondence Management                                               - Fault Management

Insurance (Health)

- Claims Registration                                                                - New Policy Setup
- Policy Owner Service                                                                        - Claims Data Entry - Funds Management
- Claims Data Validation Administration - HAS, FSA, HRA    - Claims Data Correction
- Claim Adjudication                                                               - Dispute Resolution
- Coordination of Benefits                                                       - Claim Settlement

PAYFIS BPO is equipped to Stimulate E- Governance movement through 24/7 data management services.
Faster delivery model and developing precise data architectures and tested practices of PAYFIS BPO help
organizations to achieve desired Data Management objective.
We can provide following services under domain of Data Management.
Data Modeling
Data modeling helps to first create a structure for the data that an organization collect and use and then
organizing this data in a way that is easily accessible and efficient to store and pull the data for reports and
analysis.
Data Warehousing
The facility of Data Warehousing helps storing data effectively so that it can be accessed and used
efficiently when needed.
Database Administration
PAYFIS BPO as a Database administrator is usually help organization to do the following tasks that include
recoverability, integrity, security, availability, performance and development & testing support.
Data mining
The most critical service for organization is Data mining in which large amounts of data are sifted through
to show trends, relationships and patterns.
PAYFIS BPO also has expertise to develop ERP SOFTWARE for government and semi government organizations
which help them to integrate their records for performing government administration activities efficiently.

KPO

Knowledge Process Outsourcing

KPO involves outsourcing the key or basic information regarding activities of business that constitutes integral part of a company’s value chain and are competitively important in nature. It requires expertise knowledge, high degree of advanced and technical skills.

Benefits of KPO comprises:-

ü Cost reduction

ü Shortage of skilled employees

ü Provides many graduates at very low cost

ü Provide flexibility in terms of HRM & time management

ü High end services are provided at a lower cost to decrease unemployment and benefit their economy

In today’s competitive and dynamic environment, main focus remains with concentration on areas of core specialization and core-competency and outsourcing rest of the activities. Many organizations and companies have realized that by outsourcing non-core activities, both costs are minimized and efficiencies are improved, but the business registers improvement because the focus shifts to the basic/core growth areas of the business activity. We provides insight-based business decision support using innovative and domain-oriented approach thus helping companies to develop a better understanding of their businesses and their customers.

Data Analytics and Insights: –

By addressing business problems across industries and domains with actionable insights, we empower the organizations through innovative data analytics services.

ü Customer Analytics

ü Operations Analytics

ü Marketing Analytics

ü Patient Care Analytics

ü Supply Chain Analytics

Market Business Research: –

ü Brand Analysis

ü Consumer Insights/ Competitive Intelligence

ü Market segmentation Studies

ü Industry Analysis

ü Pricing Analysis

ü Survey Programming and Market Sizing

Technology

We focus on using technology in a way that translates into real business benefits for our clients. Advanced
technology gives our client complete confidence that their customers will receive a reliable, quality service with state of the art functionality and efficiency.
PAYFIS BPO developed an information technology infrastructure in order to make a scalability platform and offer highly diverse and reliable connectivity solutions to its clients.
Our network ensures 100% reliability with dedicated fiber optic bandwidth providing total quality transmission, redundant transmission capacity and 100% generator backup for continuing essential services.
Our contact center is fully equipped with Dual Core Lenovo workstations and dual processing servers. Our
network is one of the latest advancements in the IT industry using the new enhance CAT6 caballing for lighting speeds of data transfer.
Our telecommunication infrastructure consists of TATA solutions with fiber optic International Private Lease Circuit(IPLC) connected to mux at both ends which transfers voice and data information at 8mb/second; allowing for clean consistent voice transmission with no delay.
Technology highlights at PAYFIS BPO:
An industry renowned Predictive Dialer Altitude Solution which aids the

Enhanced CAT6 cabling for voice and data transfer over internet and LAN State –of –the –
Art telecommunication by a fiber optic network.
SDN services with voice, data, and video conferencing, email and fax transmissions. Independent
dedicated ISDN capable digital telephone exchanges.
Dedicated fiber optic cables for internet service and telephone exchanges for near 100% uptime.
100% generator back up for continuing essential services.
The entire telecommunication and computer system is connected through uninterrupted power supply (UPS)
Round the clock support 24 hours a day, 7 days a week, 365 days a year. We have a state of art logger to monitor all the calls incoming outgoing to monitor the performance and train the agents to catch perfection.

Infrastructure

PayFis Technologies Pvt. Ltd. (PAYFIS BPO) Services infrastructure combines state-of-the art facilities with security to ensure that your customer's data is secured along with your business. .
Services has invested heavily to ensure an excellent, world-class BPO facility, which caters to the needs of
our esteemed clientele.
Our state of the art infrastructure supported by the latest in technology. Our migration process is thoroughly
thought out and planned to the smallest detail. We strongly believe in holding your hand through the migration of your functions step by step offering guidance, expertise and support accurately and efficiently.
PAYFIS BPO is unique in its approach because it understands the culture and ethics of its offshore center.

Quality

PAYFIS BPO's Quality Assurance Team ensures that every agent delivers quality service at every customer
contact. Our Customer Service Agents are considerate problem solvers. We only employ highly skilled
agents in India who provide superior customer care.
We train our agents to efficiently track customer service requests and immediately route customer
queries based on their training and expertise. Our devotion to training produces superior customer
service. Agents receive 4 weeks of in-depth training on core skills, including communication, customer
service and sales. PAYFIS BPO provides extensive training on client programmers and on-going training
and quality improvement.
We have an in-house quality monitoring process that utilizes formal instruments of measurement. This
process establishes exceptional quality levels and tracks an agent's performance based on the following
criteria:

Competence levels
Communication with customers
Worldwide call control skills
Product or service knowledge
Overall professional conduct and performance